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Cancellation and Refund Policy

Covid-19 Update:

 

The COVID-19 pandemic has been recognized as an extenuating circumstance by Harrington Housing. Guests who booked for a future date and have already paid a deposit and placement fee, but decided to cancel or postpone their bookings or are exposed to a travel ban, will be allowed to carry forward their deposits as an in house credit. This credit can be used for a future booking at a different date at any Harrington locations, including Toronto, New York, Washington DC, London and Michigan with the updated prices by that date. The return of the rent payment will be issued in accordance with the general terms.

 

General Cancellation policy

 

Prior to Arrival:

 

Harrington Housing will issue a refund for the rent in accordance with the following terms:

 

- If the cancellation request is received at least 31 days in advance, the Resident's liability will be waived for the balance of the rent for the remainder of the term and the rental amount paid will be refunded in 21 days. The security deposit is not refundable (refer to our security deposit policy).

 

- If the cancellation request is received between 10 days and 30 days, the Resident will be charged a 2-week period of rental payment and his/her liability will be waived for the balance of the rent for the remainder of the term after 2 weeks, and the rental amount paid exceeding 2 weeks will be refunded in 21 days. The security deposit is not refundable (refer to our security deposit policy).

 

- If the cancellation request is received in less than 10 days of the arrival, the Resident will be charged a 4-week period of rental payment and his/her liability for the balance of the rent will be waived for the remainder of the term after 4 weeks, and the rental amount paid exceeding 4 weeks will be refunded in 21 days. The security deposit is not refundable (refer to our security deposit policy).

 

- If the cancellation request is based on a visa denial and supported by valid proof, the Resident’s liability for the balance of the rent for the remainder of the term will be waived and the rental amount paid will be refunded in 21 days. The security deposit is not refundable (refer to our security deposit policy).

 

After Arrival:

 

The general terms for cancellation policy after arrival are stipulated in section 23 of the Lease Agreement as follows: “In the event of early termination of this Lease by Resident(s), Resident(s) will be responsible for the agreed upon monthly rent until the termination date stated in this Lease. Resident(s) will also be held responsible for costs related to advertising for a replacement resident and those costs necessary to ready the premises for the replacement resident, including but not limited to painting and cleaning.”

 

However, there may be unforeseen and supervening circumstances that emerge which may cause the Resident(s) to leave the room before the lease end date. Harrington Housing may agree to release the tenant from the contractual obligations providing the following conditions are met:

 

1- The lease termination request should arise from an extenuating circumstance, including serious illness and government obligation, along with a supporting proof from an authorized agency.

 

2- The Resident(s) finds a suitable replacement to occupy the room / apartment for the remainder of the Agreement and the accommodation application of the person willing to take the room is approved by Harrington Housing.

 

3- If Resident(s) fails to find a suitable replacement in a reasonable period, Harrington Housing will take charge of finding a suitable replacement for the room and a $250 marketing and placement fee will be levied on the Resident(s)’ account.

 

4- In both cases, Resident(s) will be responsible for the rent until a suitable replacement is found or until the Agreement with Resident(s) ends, whichever occurs first.

 

5- Termination request will not be considered unless the Resident(s) has completed at least a 8-week period of accommodation, and long-term booking concessions and discounts (if) given to Resident(s) will be levied on the Resident(s)’ account.